We have a processing time of 4-6 business days BEFORE we ship an item. This does not include holidays nor weekends. We ask for this graciously in order to provide the utmost attention to each order. After the processing period, your items will ship as paid for.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We are not responsible for any lost, missing, or stolen packages once the merchandise is given to the shipping vendor. We are able to provide insurance and signature confirmation at an additional charge. Please contact us prior to ordering.
In the case your package is missing, lost, or stolen you must contact the shipping vendor and file a claim. We do not do this on your behalf and we do not reimburse for missing, lost, or stolen packages. We will do our best to help, however we are not liable once the package is given to the shipping vendor.
I gladly accept returns and exchanges, but not on custom orders.
Contact me within: 10 days of delivery
Ship items back within: 14 days of delivery. Buyer is responsible for return shipping costs.
Please contact me if you have any problems with your order.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All the products we create have gone through extensive testing and quality control. With that being said, please know that jewelry in general can be fragile, and should be handled with extra care. Please refer to our jewelry care tab for more information. If for any reason you are in need of a repair, we will assess the request on a case by case basis. There is a fee for repairs and will be disclosed upon assessment of the damage. It is up to the seller to decide on the repair fee based on materials and labor utilized. Buyer is responsible for return shipping of damaged goods.